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Frequently Asked Questions
 

  • How will I know how much to pay?

    • Prices are communicated at the time of booking. In very rare cases, the final price may increase due to factors such as excessive pet hair or extremely poor condition that adds an excessive amount of time to appointment.
       

  • Do I need to remove all of my personal items before appointment?

    • This is at the customer’s discretion. We will place all personal items in one location during the appointment in order to perform any services need. Note: Center console departments are not included. However, if department is empty it will be cleaned. 
       

  • Do I need to remove car seats or booster seats prior to appointment?

    • This is at the customer’s discretion. For liability reasons, any type of child restraints that are buckled into the seat will not be removed during the service due to liability reasons. Any seat that is not secured will be moved during the service, but placed back in original location upon completion.
       

  • How long will my appointment take?

    • The service length can vary. Appointments may take more or less time depending on several factors such as condition and size of vehicle. If service needs to be completed by a certain time, please communicate for awareness and time management purposes. Please be aware that reducing appointment length significantly could impact the quality of service.
       

  • Can I book online?

    • No,  appointments can be made via calling or texting 423-335-0904, through facebook messenger, or email.

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  • Are ceramic coatings a mobile option?

    • No. Drop offs are required for all ceramic coating appointments.

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  • Are mobile options offered year round?​​

    • No. Mobile options are only offered during warm months. 

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  • What if I need to cancel or reschedule my appointment?

    • We understand that conflicts may come up that require appointments to be canceled or rescheduled. Please communicate 24 hours in advance when possible. If cancellation occurs more than 1 time due to personal reasons (excluding weather), a deposit will be required for future bookings. 

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  • What if the forecast is predicting rain or bad weather?

    • I will be reviewing the forecast proactively and if needed we will contact customers to reschedule appointment to a day and time that works for both of us.

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