Frequently Asked Questions
 

• How will I know how much to pay?

  • In most cases the prices displayed online are honored. In some cases, the final price may increase due to factors such as excessive pet hair, booking incorrect service type, or extremely poor condition that adds an excessive amount of time to appointment.
     

• Do I need to remove all of my personal items before appointment?

  • This is at the customer’s discretion. We will place all personal items in one location during the appointment in order to perform any services need.
     

• Do I need to remove car seats or booster seats prior to appointment?

  • This is at the customer’s discretion. For liability reasons, any type of child restraints that are buckled into the seat will not be removed during the service due to liability reasons. Any seat that is not secured will be moved during the service, but placed back in original location upon completion.
     

• How long will my appointment take?

  • The service length can vary. The times displayed on the website are approximate. Appointments may take more or less time depending on several factors such as condition and size of vehicle. If service needs to be completed by a certain time, please communicate for awareness and time management purposes. Please be aware that reducing appointment length significantly could impact the quality of service.
     

• Do I have to book online?

  • No, appointments are not required to be booked online. This is only an option to those who prefer to self-serve. Appointments can be made via calling or texting 423-335-0904, through facebook messenger, or email.

​

• Do you offer other appointments than what is displayed as an option on the schedule availability?

  • Yes. If there is not a day or time available that works best with your schedule please contact us. The schedule availability option is limited, so there may be other options available if you reach out for assistance with booking a service.

​​

• What if I need to cancel or reschedule my appointment?

  • We understand that conflicts may come up that require appointments to be canceled or rescheduled. If you booked online, there is an option to cancel appointment. If booking was done through other methods, please message or call us to cancel/reschedule.

  • ​

• What if the forecast is predicting rain or bad weather?

  • I will be reviewing the forecast proactively and if needed we will contact customers to reschedule appointment to a day and time that works for both of us.